For HVAC Companies

Be the HVAC company that answers on the first hot day.

When the temperature swings, everyone's system fails on the same day and the phones light up. Customers call down the list until someone answers. Sales Lead Loop texts back missed calls and, with the Voice Loop, answers every call so no one lands in voicemail during your busiest week.

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Why hvac companies miss calls

HVAC demand comes in waves: the first heat wave, the first hard freeze. Your techs are all out on jobs, the office line is busy, and calls pile up faster than anyone can return them. Seasonal spikes are where most of the missed revenue sits.

How it works for hvac companies

1. A missed call gets a text

The caller receives an instant text from your business number. Example message:

Hi, it's Northside Heating & Cooling. Sorry we missed your call, our techs are all out on jobs. Is your system not heating, not cooling, or something else? Reply here and we'll get back to you today.

2. Or the voice assistant answers

With the Voice Loop, we set it up to ask the questions that matter for a heating and cooling company, such as:

Is the system not heating, not cooling, or making noise?
Is this a no-heat or no-cool emergency?
Roughly how old is the system, if you know?
What is the address?

3. You get the summary

The caller's name, number and a short summary reach you by text and email. Example:

Caller says the AC stopped cooling this morning and the house is at 86 degrees. System is about 12 years old. Address and callback number provided. Wants the earliest available visit.

Examples are illustrative. Your messages and questions are written for your business.

Simple, month-to-month pricing

Plans start at $49 a month with no long-term contracts, and we handle the setup for you. Compare the Text Loop, Voice Loop and Complete Loop on the pricing page.

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Questions from hvac companies

Can it handle the seasonal rush?

The voice assistant takes several calls at the same time, so a busy day does not turn into a wall of voicemails. Each caller gets logged and you receive the details by text and email.

Can it separate repairs from new-system inquiries?

It can ask what the caller needs and record whether it sounds like a repair, a tune-up, or a replacement, so the summary tells you which calls to return first.

What if a caller reports a gas smell or smoke?

We recommend setting the assistant to tell the caller to leave the home and call 911 or the gas utility, and to flag the call as urgent. That instruction is part of your setup.

More answers about phone numbers, billing and setup are in the full FAQ.

Hear it for yourself

Try the live voice demo in your browser. It saves nothing, so you can test it freely.

Try the live voice demo